Privacy Policy
This privacy policy describes how Gulf Aqua Solutions collects, uses, and protects the information you provide when using this service. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our online platform, then you can be assured that it will only be used in accordance with this privacy statement.
Information We Collect
We may collect information from you in various ways when you interact with our site. This can include information you provide directly, such as when you fill out forms, make inquiries, request services, or participate in surveys. The types of information collected might include your name, contact details necessary for service provision, and details related to your aquatic service needs or interests.
We also collect certain information automatically when you visit our site. This may include technical information such as your IP address, browser type, device type, operating system, and usage data like the pages you visit, the time and date of your visit, and the referring website. This information helps us understand how our site is used and improve its functionality.
How We Collect Information
We collect information through various methods:
- Directly from you when you interact with forms or communicate with us via the platform.
- Through automated technologies such as cookies and similar tracking technologies when you browse our site.
- From third parties, such as business partners or service providers, to the extent permitted by applicable law and with appropriate safeguards.
How We Use Your Information
We use the information we collect for various purposes related to providing our services and operating our business, including:
- To provide, operate, and maintain our services, including processing requests for pool design, construction, maintenance, equipment supply, water treatment, swimming lessons, and lifeguard training.
- To communicate with you, respond to your inquiries, and provide customer support.
- To process transactions and manage your service requests.
- To send you administrative information, such as updates regarding the service or changes to our terms and policies.
- To understand and analyze how you use our service and improve its features and functionality.
- To personalize your experience on our site.
- For marketing and promotional purposes, such as sending you information about our services and offers that may be of interest to you, where permitted by law and your preferences.
- To detect and prevent fraud, protect against malicious activities, and ensure the security of our site and systems.
- To comply with legal obligations and regulations.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described in this policy. We may share information with trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you, such as payment processors or IT service providers. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Data Security
We implement a variety of security measures designed to maintain the safety of your personal information when you place a service request or enter, submit, or access your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete personal information.
- The right to request the erasure of your personal information under certain conditions.
- The right to object to or restrict the processing of your personal information under certain conditions.
- The right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.
- The right to withdraw consent at any time where we are relying on consent to process your personal information.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control the use of cookies through your browser settings.
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our online platform. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our records.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.
Contacting Us
If you have any questions regarding this privacy policy, you may contact us using the information below:
Gulf Aqua Solutions
Unit 305
Horizon Tower, Al Salam Street,
Al Barsha South,
Dubai, Dubai,
50101
United Arab Emirates